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Support

How to Order

Online: ClothRoads.com

We offer a secure shopping cart with SSL certificate.

Questions: 970-685-4964 (Tues-Sat 10am – 3pm Mtn Time Zone)

Email: customercare@clothroads.com

Fax: 970-685-4967

The  fax line is open 24/7

Mail: ClothRoads, A Global Textile Marketplace

306 N Washington Ave, Suite 104

Loveland, CO 80537

Payment:

We accept VISA/MC/AMEX/DISCOVER,  personal checks, money orders. If ordering via fax or US mail with a credit card provide card number, expiration date, and 3-digit CCV code from the back of the card.  We offer paypal as well as Amazon payments.

 For any questions regarding your order or other product inquiries please contact us one of the following ways

By email: CustomerCare@clothroads.com

By Phone: 970-685-4964

By Fax: 970-685-4967

Thank you for your interest in our communities and products.

Return Policy: If you are not completely satisfied with your purchase you may return it for an exchange or a refund within 30 days of receipt as long as it is in saleable condition. If you have received a product that is damaged or defective please call us at 970-685-4964 or email info@clothroads.com and we will arrange for a replacement or refund. The refunded amount does not include the shipping costs, unless the item(s) was received in a damaged or defective condition.

Return Address: (please contact Customer Service before shipping)

306 N Washington Ave, Suite 104

Loveland CO  80537

Orders placed through the website will be shipped within 72 hours.  If you need to contact a customer service representative please email us at CustomerCare@clothroads.com  your email will be answered within 24 hours. Or you can leave a return phone number and our customer service department will call you back.

 Shipping & Handling

We ship your order via USPS Priority Mail. Provide an address where you can receive your US mail.  Postage rates are based on $ value of the order.

Delivery to U.S.

VALUE OF ORDER SHIPPING
$0.00 – $25.00      $5.95
$25.01 – $50.00      $8.95
$50.01 – $75.00    $10.95
$75.01 – $100.00    $12.95
$100.01- $150.00    $14.95
$150.01- $200.00    $16.95
$200.01 -$300.00    $18.95
$300.01+    $21.95

Delivery to Canada

VALUE OF ORDER SHIPPING
$0.00 – $25.00      $10.95
$25.01 – $50.00      $15.95
$50.01 – $75.00      $20.95
$75.01 – $100.00      $25.95
$100.01- $150.00      $30.95
$150.01- $200.00      $35.95
$200.01 -$300.00      $38.95
$300.01+      $40.95

We ship your order via USPS International Priority Mail.  Provide an address where you receive your Canadian mail. Postage rates are based on dollar value of your order.

International Orders

We do not automatically ship to international destinations at this time. You can call for a quote but be aware it is expensive.

FREE Shipping on all U.S. purchases over $50.00. Select option at check out.